Title: Client Service Associate
1 Ensures a continuity of presence at all times at the reception area;
2 Greets and handles in-house guests as well as potential clients in a professional manner, with a warm welcoming smile and eye contact;
3 Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and/or potential clients’ needs or queries;
4 Answers telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
5 Know each client by name and know how they want their telephone answered; records messages in a clear, accurate and efficient manner.
6 Accurately record all services rendered
7 Never say “no” or “ I don’t know” to a client
8 Handle request for simple client services
9 Ensures that the common areas particularly reception area is clean and tidy at all times;
10 Coordinates conference room bookings, refreshments for meetings and other special arrangements;
11 Secretarial and administrative duties, when required;
12 Handles client inquiries and refers to Manager or General Manager, where required;
1 Establishes and offers input on improvement to service standards;
2 Carries out duties and interactions with clients in a professional manner at all times;
3 Ensures that the centre’s service standards are maintained at all times;
4 Ensures that clients’ requests and demands are met to the best of your professional ability. This include handling o inquires, complaints and feedbacks;
5 Develop rapport and professional business relationships with fellow colleagues and clients.
1 Good standard of English is required
2 One year customer service or administration experience is a plus
3 Good communication skills
The Executive Centre Story
Founded in 1994, The Executive Centre is Asia Pacific’s leading premium serviced office provider, with over 66 centres across 22 major cities in Australia, China,Hong Kong, India, Indonesia, Japan, Korea, Macau,Singapore and Taiwan.At the cutting edge of the serviced office industry, The Executive Centre provides premium serviced offices,virtual offices, meeting facilities, video conferencing and a broad range of business concierge services in the most prestigious Grade-A office buildings in the central business districts of every city in which it operates, with a dedication to serving the business interests of multinational corporations, small and medium enterprises, and start-ups locally, regionally and internationally.
Based on a core concept of providing best-in-class service in every city it serves, The Executive Centre offers businesses an opportunity to “Work smarter, not harder” and achieve office space flexibility, cost effectiveness and productivity. As the leading premium serviced office provider in Asia, we will look after your business as if it was our own, and treat your success as our success.
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If interested, please kindly send your CV with one photo to firstname.lastname@example.org; or contact 028 6511 8188